Effective Date: 24 August 2026

At Alphonsus Library, we are committed to providing quality books and carefully curated educational resources. Because orders are processed specifically for customers and may involve packaging, delivery and digital fulfilment, all customers are encouraged to confirm their order details before payment.

1. ALL SALES ARE FINAL

All payments made to Alphonsus Library are non-refundable once an order has been confirmed.

This includes payments for:

– Individual books
– Book bundles
– Educational resources
– Digital books and downloadable materials
– Promotional offers
– Special orders
– Pre-orders

2. CHANGE OF MIND

Refunds will not be provided because a customer:

– Changes their mind
– No longer wants the book
– Finds the book unsuitable after purchase
– Finds another book they prefer
– Changes their personal or financial circumstances
– No longer needs the item

Please review the book description, age range, format, price and other available information before completing your purchase.

3. INCORRECT ORDER DETAILS

Customers are responsible for providing accurate information when placing an order, including:

– Name
– Phone number
– Delivery address
– Selected books or bundles
– Quantity

Alphonsus Library is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

4. DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective or materially different from what you ordered, please contact Alphonsus Library promptly after delivery.

Where the issue is verified, the Library may, at its discretion, provide an appropriate remedy such as a replacement or other reasonable solution.

Customers may be required to provide clear photographs or other evidence of the issue.

5. DELIVERY

Delivery fees are generally non-refundable once the order has been dispatched.

If a customer is unavailable to receive an order or provides an incorrect delivery address, any additional delivery or redelivery costs may be the customer’s responsibility.

6. DIGITAL PRODUCTS

Due to the nature of digital products, digital purchases are non-refundable once access has been provided or the product has been delivered electronically, subject to any rights that cannot legally be excluded.

Customers should ensure that their device and email address are suitable for receiving and accessing the purchased material before payment.

7. BOOK BUNDLES & PROMOTIONAL OFFERS

Discounted bundles, promotional offers and special packages are subject to their stated terms.

Individual items within a completed bundle cannot be returned or refunded simply because the customer later decides they do not want one or more items.

8. ORDER CANCELLATION

Once an order has been confirmed and processing or fulfilment has commenced, cancellation may not be possible.

If you need to make a change to an order, contact Alphonsus Library as soon as possible. Requests will be considered based on the status of the order.

9. EXCEPTIONS REQUIRED BY LAW

Nothing in this policy is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable law.

IMPORTANT

PLEASE REVIEW YOUR ORDER CAREFULLY BEFORE MAKING PAYMENT.

By completing a purchase with Alphonsus Library, you acknowledge that you have reviewed your order details and agree to this No Refund & Cancellation Policy, subject to applicable consumer protection laws.

ALPHONSUS LIBRARY
Empowering minds. Building futures.